Frequently asked questions
Everything you need to know about SpinFox — a free-to-play social casino. No real money, no prizes, no withdrawals. 18+.
What is SpinFox?+
SpinFox is a free-to-play social casino where you play slots and casino-style games purely for fun, using virtual Gold Coins. It is a social game for entertainment — not gambling.
Is SpinFox real-money gambling?+
No. SpinFox is a social casino for entertainment only. There is no betting or wagering of real money, no sweepstakes, and no gambling of any kind.
What are Gold Coins?+
Gold Coins are the single virtual, on-screen play currency. They simply let you play the games. Gold Coins have no real-world or monetary value.
Can I win real money or prizes?+
No. SpinFox does not award any prizes, cash, or rewards. Nothing in the games can be won as a prize or exchanged for anything of value.
Can I withdraw or cash out Gold Coins?+
No. Gold Coins can never be withdrawn, cashed out, redeemed, transferred, or exchanged for money, goods, services, or anything of value.
Is SpinFox free to play?+
Yes — completely free. You receive Gold Coins to start and can collect more for free through daily bonuses, the wheel, and ongoing promotions.
Do I have to pay anything?+
No. Purchases are entirely optional and you never need to pay to keep playing.
What do I get if I buy Gold Coins?+
Optional purchases simply give you more Gold Coins to keep playing for entertainment. They do not unlock prizes, withdrawals, or cash value, and do not improve any chance of winning anything of value.
Are purchases refundable?+
Purchases of Gold Coins are final and non-refundable, except where a refund is required by law. See our Terms of Service for details.
How old do I have to be?+
You must be at least 18 years old, and of legal age in your location, to use SpinFox.
Where is SpinFox available?+
It is available to eligible adults in jurisdictions where social gaming is permitted, and is void where prohibited or restricted by law.
How do I create an account?+
Tap Sign up, enter your name, email and a password, confirm that you meet the age requirement, and you are ready to play.
I can't log in or forgot my password — what do I do?+
Contact us at support@spinfox.net and we will help you regain access to your account.
How do the daily bonus and the wheel work?+
They are fun ways to collect free Gold Coins each day. Like everything in the game, they have no monetary value and are purely for entertainment.
Are these real casino games?+
They are casino-themed social games made for entertainment. They use virtual Gold Coins instead of money and award no prizes.
Is my information safe?+
We use reasonable safeguards to protect your data. Our Privacy Policy explains what we collect and how we use it.
Do you store my card details?+
Optional purchases are handled by a third-party payment provider. We do not store your full card number.
How do I take a break or close my account?+
You can request a cooling-off period or close your account at any time by emailing support@spinfox.net. See our Responsible Play Policy for more.
Who operates SpinFox?+
SpinFox is operated by Healthy Rocket LLC, a company registered in Wyoming, United States.
How do I contact support?+
Email us at support@spinfox.net and our team will be happy to help.